Shipping policy

Free shipping over $180. Under that, you'll see live UPS Ground rates for your address at checkout. We don't mark them up.

Where we ship

United States only. That includes US territories and APO/FPO military addresses. No international shipping, and every price on the site is in US dollars.

How long it takes

Orders leave our fulfillment center in Phoenix within 1 to 2 business days. Delivery runs 3 to 6 business days after that. Order on a weekend or a holiday and processing starts the next business day.

You'll get a tracking number by email the moment it ships.

Check your address

We ship exactly where you tell us to. Once the package is with UPS we can't reroute it, and anything that comes back to us as undeliverable is refunded minus the shipping cost.

Lost or stolen packages

Once your order is in the carrier's hands, it's in the carrier's hands. SPBOX is not responsible for packages that are lost, misdelivered, or stolen after they leave our warehouse, including ones UPS has marked as delivered.

You're not on your own, though. Email contact@spboxstore.com and we'll pull the tracking record and help you file the claim with UPS. If it resolves in your favor, we replace the order or refund it.

If tracking looks stuck, give it 2 business days before writing in. Most scans catch up on their own.

Arrived broken?

That one is on us. Photo within 48 hours to contact@spboxstore.com and we'll replace it. See our refund policy.