Refund policy

You have 14 days. If the box isn't right for you, send it back within 14 days of delivery. Unused, in its original packaging.

Who pays to ship it back

Arrived damaged, defective, or just plain wrong? That one's on us. We send a prepaid label and it costs you nothing.

Changed your mind, or it didn't fit the space you had planned? Then return shipping is yours to cover. No restocking fee, though. You get the full purchase price back, minus what the label costs.

Broken on arrival

Clear acrylic doesn't always survive a truck. Send a photo to contact@spboxstore.com within 48 hours and we'll replace it. Most of the time you won't need to ship anything back.

What we can't take back

Opened packs of wipes, for hygiene. And anything marked final sale.

Changed your mind before it ships?

We pick and pack in 1 to 2 business days. Email us before yours leaves the warehouse and we cancel it in full, no charge. After that it becomes a normal return.

Exchanges

We don't do them. Return it for a refund and place a new order. That's faster than waiting on our warehouse to receive one box before it sends another.

Your money back

Refunds go out 5 to 7 business days after the return lands and we've checked it over, straight back to the card you paid with. Your bank might sit on it a few days longer. That part is out of our hands.

Not sure whether something qualifies? Ask us first. Easier to sort out before the box is on its way back.